Shipping policy

At Ember Hug, we want your order to reach you smoothly. Please read our shipping terms below.

Order processing: Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email with tracking as soon as your order ships.

Delivery times: Estimated delivery is 7–15 business days, depending on your location. Delivery times are estimates and are not guaranteed, as they may be affected by customs, carrier delays, or peak periods.

Shipping cost: We offer free standard shipping on all orders.

Tracking: A tracking number is provided for every order so you can follow your parcel until it arrives.

Customs & duties: Import taxes or duties, where they apply, are the responsibility of the customer.

Questions about your order? Email us at hello@emberhug.com and we'll be happy to help.