How is the Ember Hug powered?
It runs on USB-C. Plug it into a power bank, laptop, or any USB charger. Pairing it with a power bank lets you stay warm on the go.
Is it safe to use?
Yes. Ember Hug uses gentle, low-voltage warmth and includes an automatic shut-off timer so it never overheats or stays on longer than needed. Start on a lower heat level and adjust to what feels good. It is designed for comfort, not medical treatment. If you have a health condition or are pregnant, check with your doctor first.
Where can I use it?
Anywhere comfortable. Over your belly for cramps and bloating, or on your lower back for everyday tension. It is slim enough to wear under clothes at home, at your desk, or on the move.
Can men use it, or is it only for periods?
It is for everyone. While many people reach for Ember Hug during their period, the warmth and massage are just as soothing for everyday belly tension, bloating, and lower-back tightness.
How do I control the heat and massage?
One button cycles through the 5 heat levels and 4 massage modes, so you can find your perfect setting in seconds.
Can I wash it?
Wipe the fabric with a damp cloth and let it air dry. Do not machine wash or submerge it, as it contains electronic parts.
How long does delivery take?
Orders are processed within 1 to 3 business days and typically arrive in 7 to 15 business days, with tracking on every order. Shipping is free, worldwide.
What is your returns policy?
Because each order ships directly to you, we accept returns for items that arrive faulty or damaged. If anything is wrong with your order, email hello@emberhug.com within 14 days of delivery and we will make it right with a replacement or refund.